2019-01-21
Update
As you all know there was an extended period of server issues yesterday (Sunday 20th), I thought I should give a rundown of what happened.
[ WHAT HAPPENED ]
At around 11:00 ( All times in UTC/UK Time ) I noticed some errors from the servers, sometimes this is normal behaviour so I did a quick check and everything looked ok. Around 12:00 I noticed more errors, I was a few hours away from home but had my laptop with me so I did some poking around and noticed the servers were not acting right. A while later I attempted a reboot of several servers as a last resort after finding no obvious issues. This reboot did not work.
I packed up and got a train home to make sure I was at my work PC and could do every check possible. I arrived home a few hours later and with more investigation could see no issues on my end.
Around 17:00 I contacted my hosting company that I rent the servers from, after chatting to them for a couple more hours they acknowledged the issue might be on their end.
This took several more hours of back and forth with them, and around 22:00 they concluded they might need to reboot some of their networking servers ( switches ).
This is a manual process on their side, by around 00:30 I was told it might be a few hours before they could restart them. They eventually fixed the issue at 04:30 and I rebooted all the game servers to ensure everything was working ok.
I am still talking to them to find out what the cause was, and to ensure nothing like this can happen again.
This happened over the end of the event, but due to the servers not acting right I could not extend the event times without causing extra issues.
[ COMPENSATION ]
When the next patch is applied this week I will send out some free items, I will also run double exp and double tech during the weekend event. It will be a pvp event.
[ NEXT PATCH ]
In other news, the next patch this week will contain more balancing to the new weapons as well as the old ones.
Some old weapons are getting changes to their damage, abilities, energy costs etc.
The new weapons are getting a few tweaks such as swarm damage.
[ FUTURE PATCH ]
The next feature patch will have the ship hanger included, this will allow you to store ships outside of fleets. It will also contain a reworked tutorial and other changes I will confirm nearer the time; this feature patch should be due in a couple of weeks.
[ OTHER ]
The game will also be released on iOS in the USA soon!
Thank you all for reading, I hope this clears things up for everyone.
At around 11:00 ( All times in UTC/UK Time ) I noticed some errors from the servers, sometimes this is normal behaviour so I did a quick check and everything looked ok. Around 12:00 I noticed more errors, I was a few hours away from home but had my laptop with me so I did some poking around and noticed the servers were not acting right. A while later I attempted a reboot of several servers as a last resort after finding no obvious issues. This reboot did not work.
I packed up and got a train home to make sure I was at my work PC and could do every check possible. I arrived home a few hours later and with more investigation could see no issues on my end.
Around 17:00 I contacted my hosting company that I rent the servers from, after chatting to them for a couple more hours they acknowledged the issue might be on their end.
This took several more hours of back and forth with them, and around 22:00 they concluded they might need to reboot some of their networking servers ( switches ).
This is a manual process on their side, by around 00:30 I was told it might be a few hours before they could restart them. They eventually fixed the issue at 04:30 and I rebooted all the game servers to ensure everything was working ok.
I am still talking to them to find out what the cause was, and to ensure nothing like this can happen again.
This happened over the end of the event, but due to the servers not acting right I could not extend the event times without causing extra issues.
When the next patch is applied this week I will send out some free items, I will also run double exp and double tech during the weekend event. It will be a pvp event.
In other news, the next patch this week will contain more balancing to the new weapons as well as the old ones.
Some old weapons are getting changes to their damage, abilities, energy costs etc.
The new weapons are getting a few tweaks such as swarm damage.
The next feature patch will have the ship hanger included, this will allow you to store ships outside of fleets. It will also contain a reworked tutorial and other changes I will confirm nearer the time; this feature patch should be due in a couple of weeks.
The game will also be released on iOS in the USA soon!
Thank you all for reading, I hope this clears things up for everyone.